Privacy Policy

1. Introduction

This Privacy Policy explains how Tuition Zapwallet collects, uses, stores and protects your personal information when you use our website, book classes, submit reviews, purchase courses or contact us.

2. Information We Collect

We may collect the following information:

• Name of student and/or parent
• Mobile number
• Email address
• Class level, board and subject preferences
• Booking and enquiry details
• Review submissions
• Course purchase and order details
• Basic usage information submitted through the website

3. How We Use Your Information

• To respond to enquiries and demo class requests
• To manage student bookings and communication
• To provide access to purchased courses
• To process payments and maintain order records
• To improve website content, courses and services
• To publish approved testimonials/reviews
• To send important service-related updates

4. Payments

Payments on this website may be processed through third-party payment providers such as Razorpay. We do not store your full card or banking details on our own servers. Payment information is handled by the payment service provider according to its own policies and security standards.

All payments made for courses, classes, bookings, and related services are non-refundable, except in cases of duplicate payment, proven technical error, or failure to provide access/service due to our fault.

5. Reviews and Testimonials

If you submit a review, we may display your name, class level, board, subject and review text on the website after approval. We do not display sensitive personal information unnecessarily.

6. Data Sharing

We do not sell your personal information. We may share limited information only when necessary with trusted service providers such as payment processors, hosting providers or technical support tools required to operate the website and services.

7. Data Retention

We retain personal information only for as long as reasonably necessary for academic services, support, record-keeping, legal compliance, dispute handling and business operations.

8. Security

We take reasonable steps to protect your information. However, no online system can guarantee absolute security, and you use the website at your own risk.

9. Your Rights

You may contact us to request correction or deletion of your personal information, subject to applicable legal, academic, payment and record-keeping requirements.

10. Children / Student Data

If student information is submitted by a parent or guardian, it is understood that the parent or guardian is authorized to provide that information for academic enquiry, booking or course access purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

12. Contact

For privacy-related questions, please contact us through the contact details provided on this website.